Order information

WHERE IS MY ORDER NUMBER / ORDER CONFIRMATION?

Be sure to save your order number for your records at the time of purchase. Once your order has been placed, we will confirm receipt of your order to the email address provided during purchase. The order confirmation acts as an invoice and includes your order number and all relevant details. Please check your spam folder if you don't see your order confirmation in your inbox. If you did not receive a confirmation email, you may have incorrectly entered the email address associated with the order. If you believe you have entered your email address incorrectly, please contact our customer service team as soon as possible and we will be happy to help you.

CAN I CHANGE, CANCEL OR COMBINE MY ORDER?

Once an order has been placed, it cannot be modified or cancelled. We are unable to update sizing, add items, or combine shipping on multiple orders. For limited and exclusive releases, we reserve the right to limit quantities per order and/or per customer.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Please refer to the product description and your order confirmation email for an estimated production, processing and shipping time for our clothing.

For specific shipping estimates, please see each product description as shipping and production times vary by item. Most of our made-to-order items ship within 4-6 weeks. Please note that estimates do not include time in transit. Shipping and delivery dates for made-to-order items are not guaranteed unless otherwise stated.

As soon as your order is ready to ship, you will receive an email with tracking information. The shipping method you select at checkout will determine how quickly your order will arrive once it leaves our warehouse. Transit times may vary depending on the shipping method chosen at the time of purchase, the total distance between our warehouse and you, and whether your shipment is domestic (US) or international (everywhere else).

Please note that if you purchased items with different shipping estimates, we will ship your order when all items in your order are ready to ship. Any order containing a made-to-order item will not be shipped until all items are available unless otherwise noted, helping to minimize our carbon footprint by reducing extra shipping. Most of our items are made to order. While we make every effort to communicate accurate delivery estimates, unforeseen production delays may occur. During new product launches and holidays, processing time may be delayed up to an additional 45 business days. If an item in your order has been affected by a production delay, we will notify you by email as soon as possible. Transit times will vary depending on distance, shipping carrier, and whether your order is being shipped internationally.

IS THERE ANYTHING ELSE I SHOULD KNOW ABOUT MADE TO ORDER/PREORDER ITEMS?

Payment is charged immediately at the time of purchase. If you are ordering a made-to-order item along with an in-stock item with 3-day shipping, your order will ship when the pre-order item is available, unless otherwise noted. Production times vary depending on the product. Please see product description for shipping estimates. We recommend splitting orders if you want your 3-day items to arrive quickly.

The deadlines listed on the product page and in your confirmation email are estimates; Actual shipping times may vary based on demand. Details about delays are communicated as soon as we become aware of them. If an update has not been provided, we do not have the information available yet.

I INCORRECTLY ENTER MY EMAIL OR SHIPPING ADDRESS AT THE TIME OF PURCHASE. HOW DO I CHANGE IT?

If you believe you entered your email or shipping address incorrectly at the time of purchase, please contact our customer service team as soon as possible and we will be happy to assist you. It is important that you contact us quickly to accommodate address change requests.

Changes are not confirmed until you have received confirmation from a member of our team and must be received as soon as possible to be accommodated.

I RECEIVED THE WRONG SIZE / WRONG ITEM.

If you have received the wrong size or item, please contact our customer service team with your name and order number, as well as photos of the incorrect item. Our team will be happy to help you solve it!

WHAT HAPPENS IF AN ITEM I HAVE ALREADY ORDERED IS OUT OF STOCK?

We do our best to ensure inventory is accurate and avoid stock issues. However, in rare cases, an item may be out of stock after your order has been placed due to limited print runs and sales volume. If this occurs, we will issue a store credit in the amount of the item.